Effective Date: [10/10/2024]
At Softwarediv, we strive to provide exceptional service and customer satisfaction. Due to the nature of our services, we have established the following return and refund policy.
1. Overview
Our refund policy lasts 15 days. If 15 days have passed since your purchase, we cannot offer you a full refund or exchange.
2. Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- Service Delivery: The service must not have been completed or delivered. If the service has been partially or fully delivered, a refund may not be possible.
- Request Timing: Refund requests must be made within 15 days of your purchase date.
3. Non-Refundable Services
The following services are non-refundable:
- Services that have already been delivered or completed.
- Customized services tailored to your specific requirements.
- Any service purchased at a discounted rate or as part of a promotional offer.
4. How to Request a Refund
To request a refund, please contact us at support@softwarediv.com with the following information:
- Your order number
- A brief description of the reason for your refund request
- The date of your purchase
5. Refund Processing
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. If the refund has not appeared, contact your credit card company or bank, as there may be some processing time before your refund is officially posted. If you’ve completed these steps and still haven’t received your refund, please contact us at [Insert Contact Email].
7. Exchanges
Due to the nature of our services, we do not offer exchanges. If you are dissatisfied with a service, please reach out to us, and we will do our best to address your concerns.
8. Cancellation Policy
You may cancel your service request at any time before service delivery. If cancellation occurs after service delivery, we will assess the situation and determine if a refund is applicable based on the circumstances.
9. Contact Us
If you have any questions regarding this policy or need assistance with your refund request, please contact us at:
SOFTWAREDIV LTD.
71-75 Shelton Street Covent Garden,
London WC2H 9JQ
UK
Email: contact@softwarediv.com